工单系统 – Laravel HelpDesk Pro 与电子邮件到工单支持

厌倦了通过凌乱的电子邮件收件箱管理客户支持？ 服务台专业版 是你的一体机，自托管票务系统 旨在简化您的整个支持工作流程。采用强大的现代技术堆栈 （Laravel、Vue.js、Inertia.js、顺风 CSS），它提供了一个开箱即用的完整且专业的客户支持门户。

通过 一次性购买.没有经常性月费，没有限制。只是一个功能强大、可扩展且对开发人员友好的帮助台解决方案，您可以终生拥有。

➡️ 现场演示： https://hd.w3bd.com
➡️ 文档： https://helpdesk-doc.w3bd.com

⭐ 核心功能

• 高级票务系统： 使用可自定义的优先级、状态和部门过滤器创建、分配、管理和跟踪支持票证。
• 电子邮件到工单管道： 自动转换发送到您的支持地址的电子邮件（例如support@yourdomain.com） 转换为可追踪的票证。支持两者 Gmail 和 cPanel/IMAP 服务器。
• 实时实时聊天： 直接从代理仪表板使用集成的实时聊天模块立即与您的客户互动。
• 自助服务客户门户： 通过全面的内置知识库，一个公共 常见问题 部分和博客 模块。
• 强大的管理仪表板： 通过票证量、座席绩效和响应时间的图表和分析，全面了解您的支持运营。
• 基于角色的访问控制： 为管理员、代理和客户提供安全的预定义角色和权限。
• 团队协作工具： 在工单上使用私人内部注释，查看完整的状态更改历史记录，并附加文件以获得更好的上下文。
• 自定义字段和表单生成器： 使用可视化拖放构建器轻松将自定义输入字段添加到您的票证提交表单中以收集特定信息。
• 多语言和 RTL 支持： 完全可翻译，内置支持多种语言（法语、阿拉伯语、乌尔都语、土耳其语等）和完全从右到左 （RTL） 兼容性。
• 完整的前端网站： 包括可自定义的面向公众的页面，用于主页、服务、博客、隐私政策和服务条款。

✅ 谁适合？

• 客户支持团队
• 自由职业者和开发机构
• SaaS 平台（预发布或自托管）
• 内部 IT 服务台
• 任何提供面向客户支持的企业

为什么选择 HelpDesk Pro？

服务台专业版 不仅仅是另一个支持工具，它还是一个久经考验的 Laravel 票务解决方案 随着您的需求而发展。在基于用户反馈的持续更新和功能发布的支持下，它专为实际使用而构建，并准备好扩展。

• 完全所有权，无订阅： 摆脱月费的循环。购买一次，永久拥有，并可以完全访问源代码以进行定制。
• 现代技术栈： 内置拉拉维尔 10+ 和反应式Vue.js 3 个水疗中心 前端由Inertia.js 和维特.它快速、安全，并且对开发人员来说是一种愉快的使用。
• 持续改进： 正如您从我们详细的变更日志中看到的那样，我们致力于定期发布新功能、性能增强和安全更新。
• 轻松沟通： 从用于工单回复的所见即所得编辑器到用于数据迁移的无缝 CSV 导入/导出，每项功能都旨在使您的支持工作流程更加智能。

无论您是提供技术支持、服务台解决方案还是基于产品的客户服务，该工具都专为长期使用而构建，具有开发人员友好的架构和无与伦比的价值。

⚙️ 技术栈

• 后端： 拉拉维尔 9+
• 前端： Vue.js 3 与 Vite
• UI 框架： 顺风 CSS
• 路由： Inertia.js（用于无缝的 SPA 体验）
• 数据库： MySQL 或 MariaDB
• 电子邮件管道： IMAP 协议（适用于 Gmail、cPanel 等）

完整的更新日志

我们相信持续改进。这是我们的发展历程：

⚡ v4.1.2 – 26 July 2025
✅ New: In-App Notifications () added
✅ Improved: Enhanced email notification system

⚡ v4.1.1 – 13 July 2025
✅ Feature: Updated translation files
✅ System: Laravel core updates
✅ Style: CSS refinements, including improved font support

⚡ v4.1.0 – 29 June 2025
✅ FEATURE: Added Language selector for the front pages

⚡ v4.0.9 – 23 June 2025
- FEATURE: Added admin options to disable/enable the following pages and sections:
    • Contact Page
    • Terms of Service
    • Privacy Policy
    • Newsletter Section

Note: To apply these updates for an existing installation, please visit the following URL and complete the update process: "yoursite.com/update" 

⚡ v4.1.1 – 13 July 2025
✅ Feature: Updated translation files
✅ System: Laravel core updates
✅ Style: CSS refinements, including improved font support

⚡ v4.1.0 – 29 June 2025
✅ Feature: Added language selector for the front-facing pages

⚡ v4.0.9 – 23 June 2025
✅ Feature: Added admin options to disable the following pages and sections:
• Contact Page
• Terms of Service
• Privacy Policy
• Newsletter Section

⚡ v4.0.8 – (13 Jun 2025)
- IMPROVEMENT: Laravel Core Framework Updates
- IMPROVEMENT: On License setup while installation

⚡ v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

⚡ v4.0.7 – (21 May 2025)
- Fixed: Script installation issue for the recent version (resolved)
- UI Improvement: Enhanced active menu handling for the custom field builder in the ticket module

⚡ v4.0.5 (09 May 2025)
• Added Email Piping support for Gmail
• Integrated Email Piping for cPanel-based servers
• Optimized custom fields functionality for tickets
• Enhanced ticket table structure for better performance

⚡ v4.0.4 (09 April 2025)
• FEATURE: Added Urdu language support, including full RTL (Right-to-Left) compatibility.
• IMPROVEMENT: Updated dependencies for improved performance and stability.

⚡ v4.0.3 (27 March 2025)
• IMPROVEMENT: Added support for displaying custom fields when creating a ticket from the admin section.
• ENHANCEMENT: Users can now set their preferred language from the dashboard, allowing for personalized language selection.
• IMPROVEMENT: Admin users can now customize available languages directly from the dashboard.

⚡ v4.0.2 (04 March 2025)
• IMPROVEMENT: Updated existing translations (enhanced with AI-based adjustments).
• IMPROVEMENT: Added missing words to translation files.

⚡ v4.0.1 (23 January 2025)
• IMPORTANT: Dependency and module updates (PHP 8.2 required).
• FIXED: Installation issue.

⚡ v4.0.0 (24 December 2024)
• ⚠️ IMPORTANT: Security update.
• ⚙️ Laravel core update.
• Replaced Webpack with Vite.
• Updated frontend dependencies.
• Enhanced performance and speed.
• Improved “Good Morning” translation.
• FIXED: Customers can now remove uploaded files from ticket details.

⚡ v3.9.1 (13 September 2024)
• FIXED: Tailwind dark mode issues.
• UI/UX enhancements in CSS design.

⚡ v3.9.0 (25 July 2024)
• ✨ FEATURE: Custom ticket input with a form builder.

⚡ v3.8.5 (28 June 2024)
• IMPROVEMENT: Added HTML support for chat in the dashboard.
• Ticket conversation list now includes an HTML preview.

⚡ v3.8.4 (10 June 2024)
• ✅ FEATURE: Admin option to set required ticket fields while submitting a new ticket.
• IMPROVEMENT: Updated hidden ticket fields.

⚡ v3.8.3 (29 May 2024)
• FEATURE: Added French language translation (requested by a customer).

⚡ v3.8.2 (26 May 2024)
• FEATURE: Categories now based on departments.
• FEATURE: Added sub-categories based on parent categories.
• FIXED: Issue with assigning customers for email notifications when creating tickets from the admin panel.

⚡ v3.8.1 (11 May 2024)
• FEATURE: System update check feature to verify new releases.

⚡ v3.8.0 (28 April 2024)
• FIXED: Ticket discussion issue when a customer was not assigned.
• ✍️ NEW FEATURE: Added WYSIWYG rich text editor for ticket discussions.

⚡ v3.7.7 (16 April 2024)
• FEATURE: CSV export for ticket lists.
• FEATURE: CSV import option for tickets (Ticket UID must be unique).

⚡ v3.7.6 (13 March 2024)
• NEW FEATURE: Ticket list pagination (10, 25, 50 entries).
• NEW FEATURE: Added Turkish language.
• IMPROVEMENT: Chat history screen enhancements.

⚡ v3.1 (14 August 2023)
• FIXED: Ticket status issue where tickets were not closing properly.
• IMPROVEMENT: Set up default ticket status and hid it from initial ticket creation.
• ✨ FEATURE: Auto-fill user details when creating a new ticket (for logged-in users).
• FEATURE: Added CronJob URL support for cPanel and shared hosting.
• NEW: Updated documentation for email piping CronJob setup.

⚡ v3.03 (14 July 2023)
• FEATURE: Removed further access to closed tickets.
• NEW: Added Portuguese and Swedish languages.

⚡ v3.02 (15 June 2023)
• FEATURE: Added Services front page.

⚡ v3.01 (27 May 2023)
• FIXED: Pusher setup configuration issue fixed in the admin panel.

⚡ v3.00 (22 May 2023)
• NEW: Email Piping (Sending an email now automatically creates a new ticket).
• IMPROVEMENT: Updated front pages with a new design.
• UPGRADE: Enhanced installation system.

⚡ v2.93 (10 May 2023)
• IMPROVEMENT: Improved installation functions and migration options.
• FIXED: Permissions issue resolved.

⚡ v1.0 (01 November 2022)
• Initial Release!