支持 Genix – WordPress 支持票插件

支持 Genix – WordPress 帮助台和票务系统插件

Support Genix 是您的一体化解决方案，可简化、自动化和提升您的客户支持体验 – 就在 WordPress 中。

无论您是独立创始人、支持团队还是成长中的电子商务品牌，Support Genix 都能提供强大的帮助台和票务系统，旨在与您一起成长。无需第三方平台 – 一切都完全集成在您的 WordPress 仪表板中。

忘记笨重的第三方平台。支持Genix 将生态系统中的所有内容保持干净、快速和集成。

了解更多并开始使用

• 观看教程 – 了解设置是多么容易
• 阅读文档 – 每个功能的深入指南
• 探索路线图 – 随时了解接下来会发生什么

✅ 主要功能一览

Support Genix 配备了强大的工具和现代工作流程，可简化客户服务：

• 无限门票、代理商和客户 – 没有限制。随着业务增长而扩展
• 电子邮件到工单转换 – 通过智能电子邮件管道自动将电子邮件转换为支持票。
• 知识库和人工智能聊天机器人 – 通过智能文档改变您的支持。利用我们新的知识库系统彻底改变您的客户支持，该系统具有人工智能驱动的内容创建、智能聊天机器人协助和全面分析。轻松创建有组织的文档，并获得有关支持绩效的宝贵见解 – 所有这些都旨在减少工单量并提高客户满意度。
• 自定义字段、类别和状态标签 – 创建自定义工单字段，定义类别，并按进度状态（例如，新建、进行中、已关闭）跟踪每个问题。
• Slack 和 WhatsApp 集成 – 获取实时警报并使客户能够通过 WhatsApp 消息打开门票。无论您的团队在哪里运营，都可以保持联系。
• 已保存的回复和智能过滤器 – 使用可重复使用的模板加快响应速度，并使用高级过滤器对票证进行排序，以获得最终的清晰度。
• 绩效报告和代理分析 – 通过有关工单解决时间、座席生产力和客户满意度的详细报告来衡量 KPI。
• 自动关闭非活动工单 – 在设定的时间后自动关闭未解决或非活动的票证，保持您的支持队列清洁。
• 周末和节假日安排 – 定义非工作日以管理期望并分配适当的响应 SLA。
• 使用 Google 和 Envato 登录 – 使用 Google 的 OAuth 或通过 Envato 购买代码进行验证提供快速、安全的登录选项。
• 响应式和翻译就绪 – 专为在所有设备上运行并兼容任何语言而设计，非常适合全球团队。
• WPML、WooCommerce、EDD、FluentCRM、Tutor LMS 兼容 – 旨在无摩擦地支持您的商店、课程、CRM 和营销堆栈。
• BetterDocs 集成 – 帮助客户自助。在提交工单之前建议知识库文章。
• Webhook 支持（传入和传出） – 将 Support Genix 与 Zapier、HubSpot、Make 等外部服务连接，以实现完全自动化控制。

⚡ 内置集成，实现无缝工作流程

Support Genix 与为您的业务提供支持的工具无缝集成：

电子商务和市场支持

• WooCommerce 集成 – 从商店仪表板内管理客户查询、订单相关问题和产品支持票证。
• 轻松数字下载 （EDD） – 通过完整的票证和许可证跟踪，为数字产品购买者提供顺畅的支持。
• Envato 市场集成 – 直接通过支持表验证 ThemeForest、CodeCanyon 和其他 Envato 平台的许可证代码。

即时沟通

• WhatsApp 集成 – 立即将 WhatsApp 消息转换为票证。非常适合移动优先的客户和全球受众。
• Slack 通知 – 通过 Slack 频道中的即时票证提醒让您的团队了解最新情况 – 无需每次都登录 WordPress。

智能支持与自动化

• BetterDocs 集成 – 在客户发起支持请求时建议相关文档，从而减少工单量。
• Webhook 自动化 – 在提交、更新或关闭新工单时触发其他工具的作。

学习和 CRM 工具

• 流畅的客户关系管理 – 将票证链接到 CRM 记录，自动跟进，并根据支持交互标记用户。
• 导师LMS – 允许学生和教师在一个地方提出特定于课程的工单、管理问题历史记录和协作。

为什么企业选择 Support Genix

• 完全集成的一体化解决方案 – 没有额外的软件。没有笨重的仪表板。在您的 WordPress 管理中管理所有内容。
• 专为规模和性能而构建 – 无论您每月处理 10 张还是 10,000 张票证，Support Genix 都经过优化，可随您扩展。
• 自由职业者、初创公司和企业的理想选择 – 支持 Genix 通过强大的基于角色的权限和配置灵活性适应任何团队规模或工作流程。
• 一次性付款，终身使用 – 无隐藏费用或经常性费用。只是一个功能强大的插件，定期更新。
• 持续改进和专门支持 – 期待频繁的功能更新、性能增强以及插件开发人员的优先技术支持。

更改日志

版本：1.8.13日期：2025年4月22日

* Added: New feature to assign agents to specific categories based on their role.
* Added: New permission to allow agents to view the tickets they created.
* Added: New permission to restrict agents from creating new tickets.
* Improved: Overall performance and stability for smoother and more reliable operations.
* Fixed: Envato integration issue with validating purchase keys.
* Fixed: Several minor issues to ensure enhanced functionality and better user experience.
* Tested: Compatibility with the latest version of WordPress.

版本：1.8.11日期：2025 年 3 月 5 日

* Added: Support for WordPress Multisite compatibility.
* Added: Ticket closed event for outgoing Webhooks.
* Added: New user role permissions for more precise access control.
* Added: Setup wizard for a faster and more streamlined system setup.
* Improved: Text editor for a more user-friendly experience when creating and replying to tickets.
* Improved: Overall performance and stability for smoother and more reliable operations.
* Fixed: Several minor issues to ensure enhanced functionality and better user experience.

版本：1.8.9日期：2025 年 1 月 25 日

- Fixed: Modern email to ticket issue, ensuring smoother functionality.
- Fixed: Several minor issues to ensure enhanced functionality
  and better user experience.

版本：1.8.8日期：2025年1月15日

- Added: Feature to allow agents to access the support portal
  directly without navigating to the dashboard.
- Added: Performance Insights feature to receive periodic emails
  with detailed performance insights.
- Added: Weekend and holiday notification feature to display notices
  and send email alerts to users about non-working days.
- Added: Missing translatable texts to enhance multilingual support.
- Improved: Overall performance and stability for smoother
  and more reliable operations.
- Fixed: Several minor issues to ensure enhanced functionality
  and better user experience.

版本：1.8.7日期：2025 年 1 月 7 日

- Added: Feature to display the latest response intro
  in the ticket list.
- Added: REST API in Portal, replacing Ajax for enhanced compatibility.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

版本：1.8.6日期：2025 年 1 月 5 日

- Fixed: Ticket details page not found issue.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

版本：1.8.5日期：2025 年 1 月 5 日

- Improved: Portal UI and UX for a cleaner, faster,
  and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

版本：1.8.4日期：2024 年 12 月 24 日

- Fixed: Issue where existing settings were not being detected.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

版本：1.8.3日期：2024 年 12 月 24 日

- Improved: Performance and stability for smoother operations.
- Fixed: Admin bar visibility issue for consistent accessibility.
- Fixed: Admin menu visibility issue for consistent accessibility.
- Fixed: Various minor issues to ensure better functionality
  and reliability.

版本：1.8.0日期：19 – 2024 年 12 月 19 日

- Added: Agents can now manage tickets directly from the dashboard.
- Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting.
- Improved: Centralized settings panel with enhanced usability and faster navigation.
- Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Improved: Compatibility with the latest PHP versions, up to 8.3.
- Fixed: Various minor issues to ensure better functionality and reliability.

版本：1.7.14日期：03 – 2024 年 12 月

 - Improved: Various minor areas.
 - Fixed: Several minor issues.
 - Fixed: Resolved text domain loading issue introduced in WordPress 6.7.
 - Tested: Compatibility with the latest version of WordPress..

版本：1.7.13日期：15 – 2024 年 10 月 15 日

- Improved: System for receiving multiple attachments via incoming Webhook.
- Fixed: HTML special characters display issue in ticket titles.
- Fixed: Several minor issues.

版本：1.7.12日期：2024 年 9 月 2 日

- Improved: Various minor areas.
- Fixed: Several minor issues.

版本：1.7.11日期：28 – 2024 年 8 月 28 日

- Added: Easy Digital Downloads (EDD) integration.
- Improved: FluentCRM integration.
- Improved: BetterDocs integration.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本：1.7.9日期：2024 年 8 月 14 日

- Added: Slack integration.
- Added: Tutor LMS integration.
- Added: FluentCRM integration.

版本：1.7.8日期：2024 年 8 月 13 日

- Fixed: Custom Ticket Track ID issue.
- Fixed: Several minor issues.

版本：1.7.7日期：2024 年 8 月 8 日

- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.
- Added: Feature to download ticket as PDF.

版本：1.7.6日期：2024-07-07

- Added: WhatsApp integration to get agent notifications and respond to tickets via WhatsApp.
- Added: Feature to download report data as a CSV file.
- Improved: Asset loading functionality.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本：1.7.5日期：2024年6月30日

- Added: Feature to dynamically insert custom field values into email templates.
- Improved: Report accuracy to display more precise data.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本：1.7.4日期：2024年6月23日

- Improved: UI for a better look and user experience.
- Fixed: Corrected time display to reflect timezone settings.
- Fixed: Several minor issues.

版本：1.7.3日期：2024 年 6 月 10 日

- Added: Feature to show other tickets by customer in ticket details.
- Added: Feature to keep ticket log separately for agent and customer.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本： 1.7.2

- Added: Logging system for enabling or disabling email notifications for individual tickets.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本：1.7.1日期：2024 年 6 月 5 日

- Added: Access role to control whether agents can manage other agent's ticket or not.
- Added: Access role to control whether agents can manage unassigned ticket or not.
- Improved: System of ticket creation by agent.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本： 1.7.0

- Added: Feature for enable/disable email notification for specific ticket.
- Improved: Various minor areas.
- Fixed: Several minor issues.

版本： 1.6.9

- Improved: Various minor areas to enhance user experience and usability.
- Fixed: Several minor issues.

版本 1.6.8 日期：2024 年 5 月 29 日

* Added: Feature for auto-scroll to the latest responses on ticket details.
* Added: Option for enable/disable auto-scroll to the latest responses on ticket details.
* Improved: Various minor areas to enhance user experience and usability.
* Fixed: Compatibility issue with WPML & Polylang plugins.
* Fixed: Several minor issues.

版本 1.6.7

* Improved: Several minor areas.
* Fixed: Ticket auto close issue.
* Fixed: Several minor issues.

版本 1.6.6

* Added: Ticket hotlink generator for accessing tickets without login.
* Added: Placeholders for inserting hotlinks in email templates.
* Added: Option to enable or disable hotlink access.
* Added: Permissions to control ticket hotlink visibility.
* Added: Permissions to control the editability of custom ticket field values.
* Added: Enhanced security for access control permissions.
* Added: Increased security for encrypted content.
* Improved: UI for a better look and user experience.
* Improved: Various minor areas for better performance.
* Fixed: Several minor issues.

版本：1.6.5 日期：2024 年 5 月 9 日

- Added: Report feature to provide insightful data analysis.
- Improved: Few minor areas.
- Fixed: Few minor issues.

版本：1.6.4日期：2024 年 4 月 24 日

- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.

版本：1.6.3日期：2024 年 4 月 22 日

- Fixed: Default allowed file types issue.
- Fixed: Few minor issues.

版本：1.6.2 日期：2024 年 4 月 15 日

- Enhanced: Strengthened security measures across the plugin for improved protection.
- Improved: User experience and interface.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.

版本：1.6.1 日期：2024 年 3 月 31 日

- Enhanced: Implemented additional security measures to bolster protection.
- Fixed: Resolved issue with Email to Ticket menu functionality.
- Fixed: Addressed various minor issues for improved stability and performance.

版本：1.6.0日期：2024年3月24日

- Fixed: Issue with frontend synchronization upon logging out.
- Enhanced: Strengthened access permissions and nonce verifications for enhanced security.
- Tested: Ensured compatibility with the latest WordPress version.

版本：1.5.6日期：2024 年 2 月 11 日

- Improved: Field placeholders visibility.
- Fixed: Custom field placeholder issue.
- Fixed: Few minor issues.

版本：1.5.5日期：2024 年 1 月 8 日

 - Added: Login with Envato feature.
- Fixed: Few minor issues..

版本：1.5.4日期：2023 年 12 月 28 日

- Added: Improved email to ticket system.
-Fixed: Few minor issues.

版本：1.4.9日期：2023年9月24日

- Improved: Data fetching behavior.
- Improved: Data caching behavior.
- Fixed: Few minor issues.

版本：1.4.5日期：2023 年 2 月 15 日

- Improved: Few minor things.
- Fixed: Reply to ticket issue.
- Fixed: Few minor issues.

版本：1.4.4日期：2023年1月23日

- Added: Functionalities for multiple WooCommerce integration.
- Added: Functionalities for same site's WooCommerce integration
  without API and Webhook.
- Updated: Charset Collate of Database tables.
- Improved: Few minor things.
- Fixed: Few minor issues.

版本：1.4.3日期：2023 年 1 月 5 日

- Added: Functionalities for auto generate custom field slug.
- Improved: Few minor things.
- Fixed: Few minor issues.

版本：1.4.2日期：2022年12月27日

- Added: Default access for new support agent role.
- Added: Documentation links for Email to Ticket and Mailbox settings.
- Updated: All admin forms default status.
- Updated: Email template group title.
- Fixed: Automatic ticket assign role issues.
- Improved: Few minor things.
- Fixed: Few minor issues.

版本：1.4.1 日期：2022 年 12 月 17 日

- Added: Translation files for Polish language.
- Improved: Few minor things.
- Fixed: Few minor issues.

版本：1.4.0日期：2022 年 12 月 10 日

- Added: Option for disable ticket creation by guest user.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.

版本：1.3.9日期：2022年11月26日

- Added: Translation files for French (France), French (Canada), German,
  Spanish (Spain), Italian, Portuguese (Portugal), Portuguese (Brazil),
  Turkish (Turkey), Arabic and Hebrew languages.
- Added: Options for change labels of ticket statuses.
- Added: Options for disable reply to closed ticket.
- Added: Dependency to lite edition.
- Improved: File loading conditions.
- Fixed: License deactivation issue.
- Fixed: Translation issues.
- Fixed: Minor style issues.

版本：1.3.7日期：2022 年 11 月 13 日

- Added: Ticket Creation on WooCommerce Order through Webhook.
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.

版本：1.3.6日期：2022 年 11 月 7 日

- Added: Close ticket option for customer.
- Added: Auto ticket close option and functionalities.
- Fixed: Email to ticket attachment issue.

版本：1.3.5 日期：2022 年 10 月 31 日

- Added: New way to receive custom field value through Incoming Webhook.
- Improved: Some areas and texts.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Debug log time storing issue.
- Fixed: Minor CSS issue..
 

版本：1.3.4日期：2022年10月30日

- Added: Incoming WebHook.
- Added: Register form disable option.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Ticket subject and category invisible issue after ticket creation.
- Modified: Login page Header menu.
 

版本：1.3.3 日期：2022 年 10 月 17 日

- WooCommerce integration has been added.
- Profile image upload option feature has been added.
- Brand color Setting Option added.
 

版本：1.3.2日期：2022 年 10 月 2 日

1. Public ticket option has been disabled, which can be enabled from the Support Genix setting panel.
2. Option to enable/disable the preloader.
3. Forgot password option has been added to the login page.
4. Assigned To Name has been added to the ticket listing page.
5. Ticket deleting option has been added beside the ticket trash.
 

版本：1.2.8日期：2022 年 8 月 13 日

- Fixed: WPForms Compatible issue.
- Improved: Email to ticket (piping) CSS filter.

版本：1.2.7 日期：2022 年 8 月 7 日

- Update: Related URL can be managed from the custom field. 
- Added: Search filter by staff. 
- Improved: Client email can be hidden from the Support agent on the ticket detail page. 
- Update: Customer Profile link can be updated from Support Genix Setting. 
- Added: Translation file for German, Brasil, and France.
 

版本：1.2.5日期：2022年7月22日

- Fixed: Email piping CSS issue.
- Added: Sequential Ticket ID Option.

版本：1.2.1 日期：2022 年 5 月 28 日

- Improved: Copyright and Powered By Text.
- Added: Ticket page link at the WP Bar.

版本：1.2.0 日期：2022 年 5 月 26 日

- Fixed:  Translation Issue. 
- Update: Profile Edit Link.
- Improved: Logo and Favicon upload option.